Chatbase

Product status: Status not recorded

No lifecycle review is recorded for this listing. Its inclusion in the directory does not confirm current availability; check the vendor before relying on it.

No status check date recorded

A hosted AI customer-service agent builder using your knowledge sources, website widgets and configured actions. API access, helpdesk and other capabilities depend on the plan and integration setup. No lifecycle review is recorded for this listing. Its inclusion in the directory does not confirm current availability; check the vendor before relying on it.

Product preview

Decision notes

Official-document research

Based on the cited documentation. We did not use the product, purchase a plan, or run quality, speed or reliability tests in this review.

Consider it for

Support teams with maintained, shareable help content
Teams that can budget credits and configure human handoff

Choose another approach if

A requirement to self-host the underlying Chatbase service
A fixed zero-cost or unlimited-usage requirement
Sensitive account actions without identity and permission review

Pricing and conditions

Documented terms

The page shows Hobby at $32/month billed yearly with 700 monthly message credits; Standard at $120/month billed yearly includes API access. Enterprise is quoted. Terms default to USD unless an order specifies another currency, and exclude tax. A 7-day trial and a reduced-feature Free Version are described; current free signup eligibility and allowance were not confirmed. Extra credits/add-ons cost more. Regional checkout and credit consumption per configured model/action were not checked.

Pricing source read: 2026-10-15

Pricing or terms source

Code, model and service licensing

Chatbase is a hosted service governed by its service terms. The terms state that customers do not receive the underlying software or its source code; an API or embed does not grant a self-hosting license.

Basis and limits of the recorded score

The existing 4.5/5 editorial score is retained. Its original scoring worksheet was not available; this documentation review did not reassess the score or measure accuracy, resolution rate or setup speed.

Overview

Chatbase is a hosted customer-service agent builder. Its documentation covers knowledge sources, a website widget, configured actions and human takeover. Actions can collect leads or call connected business tools; their channel support and permissions need configuration rather than being universal out-of-the-box behavior.

Source selection matters: scanned PDFs need a text layer, and importing support tickets requires an authorized integration. The vendor states that connected data is not used for model training. For sensitive deployments, check the applicable contract and controls: its HIPAA documentation requires an Enterprise BAA and enabled Zero Data Retention, with feature restrictions. These are documented conditions, not an independent security or compliance assessment.

Sources

The factual claims in this review were read from the pages below. Each date is when an editor last opened the source, not when the product changed.

Vendor documentation Checked 2026-10-15
Vendor documentation Checked 2026-10-15
Vendor documentation Checked 2026-10-15
Vendor documentation Checked 2026-10-15
Vendor documentation Checked 2026-10-15
Vendor documentation Checked 2026-10-15
Vendor site Checked 2026-10-15
Vendor pricing page Checked 2026-10-15
Vendor documentation Checked 2026-10-15

Pros / Cons

Pros

Multiple documented knowledge-source types
Website embedding and custom API integration paths
Configured actions plus human takeover

Cons

API access and automatic source resync require Standard or above
Scanned documents without selectable text are unsupported
Credits, integration permissions and source upkeep need an operating owner

Who it's for

An FAQ widget using approved support articles

Lead collection through configured actions

Escalating supported conversations to a staffed helpdesk

Bottom line

Consider Chatbase when a team can maintain approved knowledge, authorize integrations and staff escalations. Validate answer quality and action permissions in your own workflow before rollout.

Key Features

Files, websites, Q&A and Notion sources

Website widget embedding

Configured actions and lead collection

Human takeover for supported channels

API access on Standard and higher plans

Compare Chatbase with alternatives

Chatbase vs ChatGPT Chatbase vs Claude Chatbase vs DeepSeek 67 products · Conversational AI

Frequently asked questions

Is Chatbase currently available?

No lifecycle review is recorded for this listing. Its inclusion in the directory does not confirm current availability; check the vendor before relying on it.

What is Chatbase?

Chatbase is a Conversational AI tool developed by Chatbase. A hosted AI customer-service agent builder using your knowledge sources, website widgets and configured actions. API access, helpdesk and other capabilities depend on the plan and integration setup.

What costs and terms should I check for Chatbase?

Is Chatbase open source?

What are the best alternatives to Chatbase?

Notable Conversational AI alternatives include ChatGPT, Claude, Gemini. Browse all 67 tools in our Conversational AI category for a full overview.

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Basic Info

Pricing: Freemium
The page shows Hobby at $32/month billed yearly with 700 monthly message credits; Standard at $120/month billed yearly includes API access. Enterprise is quoted. Terms default to USD unless an order specifies another currency, and exclude tax. A 7-day trial and a reduced-feature Free Version are described; current free signup eligibility and allowance were not confirmed. Extra credits/add-ons cost more. Regional checkout and credit consumption per configured model/action were not checked.
Editorial score: ★ 4.5 / 5 How we score
Platforms: WebAPI
Last verified: 2026-09-08

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