Fin
Intercom
★ #17 in Conversational AIProduct status: Status not recorded
No lifecycle review is recorded for this listing. Its inclusion in the directory does not confirm current availability; check the vendor before relying on it.
No status check date recorded
Intercom's customer agent for knowledge-based answers, configured workflows and human handoffs, available with Intercom or supported external helpdesks. No lifecycle review is recorded for this listing. Its inclusion in the directory does not confirm current availability; check the vendor before relying on it.
Product preview
Decision notes
Official-document research
Based on the cited documentation. We did not use the product, purchase a plan, or run quality, speed or reliability tests in this review.
Consider it for
- Support teams maintaining authorized knowledge
- Teams measuring and reviewing billable outcomes
Choose another approach if
- Only paying after independently proven ticket closure
- Unreviewed autonomous access to customer systems
Pricing and conditions
Documented terms
USD billing: resolution (including assumed resolution), configured procedure handoff, disqualification and self-serve routing are $0.99/outcome; qualification is $9.99. At most one outcome per conversation; an ordinary handoff without an outcome is not charged. The help table applies to Intercom chat/email; Voice and specialized volume are quoted. External-helpdesk plans show a 50-outcome monthly minimum. Intercom advertises helpdesk seats from $29/seat/month, with billing commitment to confirm; Pro starts $100/month and Copilot $35/user/month, plus channels/overages. Fees exclude tax; confirm region/order and trial terms. A 14-day trial is not an ongoing free plan.
Pricing source read:
Pricing or terms sourceCode, model and service licensing
Fin is hosted software access, not a source/weights license. AI inputs and outputs are Customer Data: the customer keeps relative rights, must authorize content and connected-system actions, and receives no exclusive rights over similar results. Terms permit service improvement including Intercom model training, with separate continuing anonymized/usage-data rights. Fin describes anonymized fine-tuning opt-out and deletion within 30 days; third-party providers' no-training/ZDR restrictions cover that provider path, not all Intercom storage. Required AI disclosure, DPA, external-platform terms and order govern; termination data-access loss is not proof of universal deletion. Review the applicable account's scope before sensitive data.
Basis and limits of the recorded score
The existing 4.5 score is retained; its original scoring evidence is unavailable. This documentation review did not measure performance or compare products and did not re-score it.
Overview
Fin uses authorized knowledge, guidance and configured Procedures to answer customers, retrieve data or take actions through connected systems. Teams can simulate behavior, publish to supported channels and examine outcomes. Its current scope includes supported external helpdesks as well as Intercom; the former statement that it only suits existing Intercom users is no longer supported.
Configure escalation and billing definitions together. Since March 12, 2026, the vendor has used Outcomes rather than only Resolutions. An assumed resolution can mean no further help was requested, and a successfully configured procedure handoff can be billable even though a human completes the work. These definitions are not independent evidence of correct answers or successfully closed tickets.
Sources
The factual claims in this review were read from the pages below. Each date is when an editor last opened the source, not when the product changed.
- Vendor documentation Checked 2026-10-15
- Vendor pricing page Checked 2026-10-15
- Vendor changelog Checked 2026-10-15
- Vendor documentation Checked 2026-10-15
- Vendor documentation Checked 2026-10-15
- Vendor documentation Checked 2026-10-15
- Vendor documentation Checked 2026-10-15
Pros / Cons
Pros
- Knowledge and workflow configuration
- Supported external-helpdesk paths
- Published billing definitions and controls
Cons
- Outcomes include more than resolved tickets
- Seats, channels and optional tools add costs
- Connected-system actions need permissions and review
Who it's for
Answering an approved support knowledge base
Executing bounded service procedures with escalation
Bottom line
Evaluate Fin using your own outcome definitions, handoff paths and total helpdesk contract.
Key Features
Tags
Frequently asked questions
Is Fin currently available?
No lifecycle review is recorded for this listing. Its inclusion in the directory does not confirm current availability; check the vendor before relying on it.
What is Fin?
Fin is a Conversational AI tool developed by Intercom. Intercom's customer agent for knowledge-based answers, configured workflows and human handoffs, available with Intercom or supported external helpdesks.
What costs and terms should I check for Fin?
USD billing: resolution (including assumed resolution), configured procedure handoff, disqualification and self-serve routing are $0.99/outcome; qualification is $9.99. At most one outcome per conversation; an ordinary handoff without an outcome is not charged. The help table applies to Intercom chat/email; Voice and specialized volume are quoted. External-helpdesk plans show a 50-outcome monthly minimum. Intercom advertises helpdesk seats from $29/seat/month, with billing commitment to confirm; Pro starts $100/month and Copilot $35/user/month, plus channels/overages. Fees exclude tax; confirm region/order and trial terms. A 14-day trial is not an ongoing free plan.
Is Fin open source?
Fin is hosted software access, not a source/weights license. AI inputs and outputs are Customer Data: the customer keeps relative rights, must authorize content and connected-system actions, and receives no exclusive rights over similar results. Terms permit service improvement including Intercom model training, with separate continuing anonymized/usage-data rights. Fin describes anonymized fine-tuning opt-out and deletion within 30 days; third-party providers' no-training/ZDR restrictions cover that provider path, not all Intercom storage. Required AI disclosure, DPA, external-platform terms and order govern; termination data-access loss is not proof of universal deletion. Review the applicable account's scope before sensitive data.
What are the best alternatives to Fin?
Notable Conversational AI alternatives include ChatGPT, Claude, Gemini. Browse all 67 tools in our Conversational AI category for a full overview.
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Basic Info
- Pricing
- Pay-as-you-go
USD billing: resolution (including assumed resolution), configured procedure handoff, disqualification and self-serve routing are $0.99/outcome; qualification is $9.99. At most one outcome per conversation; an ordinary handoff without an outcome is not charged. The help table applies to Intercom chat/email; Voice and specialized volume are quoted. External-helpdesk plans show a 50-outcome monthly minimum. Intercom advertises helpdesk seats from $29/seat/month, with billing commitment to confirm; Pro starts $100/month and Copilot $35/user/month, plus channels/overages. Fees exclude tax; confirm region/order and trial terms. A 14-day trial is not an ongoing free plan.
- Editorial score
- ★ 4.5 / 5 How we score
- Platforms
- WebAPI
- Last verified
- 2026-09-20
