Linear Asks

Linear Asks is intake that refuses to make anyone open a ticketing tool. A request arrives from Slack — a message, an emoji reaction, a designated channel that files everything posted in it — or by email, or through a hosted form, and it becomes an issue in Linear with its conversation attached, so the discussion and the work stay one object. Triage runs in a dashboard built for it: forms with validation, routing rules, automatic duplicate matching, and AI help that answers or classifies routine submissions before a person sees them. External stakeholders can be pulled in through shared channels, which is what quietly separates this from a support portal. Its real strength is that the second system disappears; nobody has to remember to file the thing later.

Where it loses is everywhere a helpdesk would win. There is no SLA machinery, no canned-reply workflow, no customer-support identity model, and no reason to adopt it if your team does not already live in Linear, because the whole pitch assumes the tracker is home. Setup is real work too: somebody writes the forms, maps routing addresses and decides who may see a confidential request. The page read for this entry lists capabilities and not prices, so before committing check whether requesters need licences at all, how HR or security intake is scoped and restricted, and how much of the flow depends on Slack specifically rather than whatever chat your company actually uses.