Missive

Shared inbox that is still email: assignments, comments, and AI drafts on the thread — Front's more chat-inside-the-email cousin for teams that refuse a helpdesk.

Product preview

Overview

Missive is Front without insisting you are a support org: the same thread, an internal sidebar, AI that drafts the reply. Superhuman is personal speed; Shortwave is Gmail; this is the team inbox that stays mail.

It will not replace Zendesk. It will replace the 'who owns this @gmail' spreadsheet. If the work is still email, this is the shared layer. If the work is tickets, Front or Zendesk is the aisle.

Pros / Cons

Pros

Team email without a helpdesk religion
Comments on the actual thread
AI drafts in the same place
Cheaper than Front for many shops

Cons

Not a ticket system
Paid seats add up
Overlaps Front — pick one shared inbox

Who it's for

Assigning a shared alias without Zendesk

Commenting internally on a customer thread

AI drafts for a team inbox

Staying in email instead of tickets

Bottom line

Shared email that stays email — Missive if you refuse a helpdesk, Front if you are becoming one.

Key Features

Shared email with assignments

Internal comments on the thread

AI drafts and summaries

Rules and integrations

Paid team inbox

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Frequently asked questions

What is Missive?

Missive is a Productivity tool developed by Missive. The company was founded in 2015 and is headquartered in Sherbrooke, Canada. Shared inbox that is still email: assignments, comments, and AI drafts on the thread — Front's more chat-inside-the-email cousin for teams that refuse a helpdesk.