Front

The customer inbox that grew AI: omnichannel threads, assignments, and copilots — Zendesk's more email-native cousin for teams that still think in conversations, not tickets.

Product preview

Overview

Front is Missive after you admit you are support: channels, SLAs, a copilot, still a conversation. Zendesk is tickets; Intercom is the messenger; this is the inbox in between.

It is expensive. Implementation is a project. If the work is still 'the shared @hello,' Front is the grown-up Missive. If the work is already tickets, Zendesk AI is the add-on.

Pros / Cons

Pros

Conversations, not only tickets
Copilot on the actual thread
Omnichannel without abandoning email
SLAs when Missive is no longer enough

Cons

Enterprise price and a project
Heavier than Missive
Not Zendesk if you already live in tickets

Who it's for

Growing a shared alias into CX

AI drafts on omnichannel threads

SLAs without a full Zendesk migration

Teams that still think in conversations

Bottom line

The grown-up shared inbox — Front when conversations need SLAs, Zendesk when they are already tickets.

Key Features

Omnichannel customer inbox

Assignments and SLAs

AI copilot on the thread

Analytics on response

Enterprise shared inbox

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Frequently asked questions

What is Front?

Front is a Productivity tool developed by Front. The company was founded in 2013 and is headquartered in San Francisco, USA. The customer inbox that grew AI: omnichannel threads, assignments, and copilots — Zendesk's more email-native cousin for teams that still think in conversations, not tickets.