Front

Front is a shared inbox for customer communication that grew into a support queue. Email and chat land in one collaborative workspace, work is routed by rules and tracked as structured cases, teammates keep context on the same conversation, and a customer-facing knowledge base sits alongside. Its AI is named in parts: Copilot for guidance inside a thread, Autopilot for workflow steps, Smart QA for checking replies against standards, Smart CSAT for satisfaction, with 160-plus integrations.

Pricing is per seat and the tiers are capped, which is what to read first. Starter is $25 per seat annually or $35 monthly, capped at ten seats and single-channel support, with only AI topic analysis. Professional is $65 ($85), up to fifty seats, omnichannel, macros and up to twenty automations. Enterprise is $105 annual only, with unlimited automations, custom permissions and the AI quality and satisfaction features. Advanced AI and autonomous agents are sold separately on the lower tiers, so the homepage pitch is not what Starter delivers. Two thresholds matter: the site ties bank payment to a twelve-thousand-dollar annual commitment and requires implementation services above twenty-five thousand, so a three-person team cannot buy this on a card. The fourteen-day trial needs no payment details and is the cheapest way to test routing, SLA reporting and whether you need Front at all. It is not a cheap helpdesk, and not the pick if you want bot-first deflection rather than people in a queue.